Services Overview
Do you need to:
• Accelerate time-to-market for your new products?
• Free up key resources and channel them into your core business for better use?
• Scale up your operations by accessing an experienced and capable engineering resource pool?
• Transfer the entire development process or parts of it without interruption to ongoing activities?
• Decrease total solution costs, showing cost savings already this year?
• Enjoy more flexibility in terms of production capacity?
If so, Ericpol Group can help in a variety of ways:
- By delivering an experienced professional or team of professionals who can be integrated with your teams, either at your location or at Ericpol locations, as required. Our software engineers, architects, designers, testers, and documentalists are always able to speed up ongoing projects – we have already done so hundreds of times and are still doing so (staff augmentation models).
- By providing access to a near-shore cost effective software factory able to turn out even the most demanding development projects, or even taking responsibility for the complete software life cycle (turn-key solutions and outsourcing models).
Quite simply: whenever the word "software" is involved, we can help you.
We specialize in the following areas:
1. Software Development
2. Software Testing and Verification
3. Support and Maintenance of Software Products
4. Software Product Hosting
5. Project Management
6. Information Logistics
7. Configuration Management
• Accelerate time-to-market for your new products?
• Free up key resources and channel them into your core business for better use?
• Scale up your operations by accessing an experienced and capable engineering resource pool?
• Transfer the entire development process or parts of it without interruption to ongoing activities?
• Decrease total solution costs, showing cost savings already this year?
• Enjoy more flexibility in terms of production capacity?
If so, Ericpol Group can help in a variety of ways:
- By delivering an experienced professional or team of professionals who can be integrated with your teams, either at your location or at Ericpol locations, as required. Our software engineers, architects, designers, testers, and documentalists are always able to speed up ongoing projects – we have already done so hundreds of times and are still doing so (staff augmentation models).
- By providing access to a near-shore cost effective software factory able to turn out even the most demanding development projects, or even taking responsibility for the complete software life cycle (turn-key solutions and outsourcing models).
Quite simply: whenever the word "software" is involved, we can help you.
We specialize in the following areas:
1. Software Development
2. Software Testing and Verification
3. Support and Maintenance of Software Products
4. Software Product Hosting
5. Project Management
6. Information Logistics
7. Configuration Management
Software Life Cycle Management
1. Software Development
We develop and deliver high-quality, reliable and flexible applications that are easy to maintain and enhance. Our services encompass the entire lifecycle of an application. Combining the finest processes for solving complex problems with domain knowledge, management tools and global delivery capabilities, we help organizations achieve their business goals. We specialize in high availability applications (also embedded software), combining our in-depth knowledge of telecommunications standards with the latest software technologies and trends.
Our development services include:
• Requirement definition and preparation of feasibility studies
• Architecture and system design
• User interface design
• Source code production
• Test design
• Function, system and integration testing
• System deployment and acceptance
• Integration with other client systems
• User training
Examples: Development of subsystems for the WCDMA Radio Access Network product family of global telecom vendor
Enterprise Communication IN Applications
2. Software Testing and Verification
We offer comprehensive software-testing solutions designed for different technologies. Our services include Test Automation, SQA (Software Quality Assurance), Outsourcing of Test Activities and Test Process Consulting. Success in the software industry greatly depends on how well the underlying IT systems function and how they comply with regulatory requirements, quality objectives, and project constraints. The contribution we make in the verification process is a key success factor. We adopt best practices and standards. Our well-trained engineers apply proven system testing and quality assurance methodologies and techniques, and with their talent for getting the job done right from the start, systems go into production faster and with fewer problems. We have successfully managed to apply the very demanding telecom quality standards in the IT world.
Our services:
• Test management
• Test automation and development of test automation tools
• Black box and white box testing
• Functional and parametric testing
• Regression testing
• Feature and product testing
• Performance testing
• System testing
• Compatibility testing
• Customer acceptance testing
• Stability testing
Examples: Acceptance Test Design for a telecom operator in Holland
Integration and verification test design and RAN execution for a leading telecom vendor OSA/Parlay application development for a service platform provider
3. Support and Maintenance of Software Products
The Ericpol Support and Maintenance service gives the customer the assurance that service will be highly and predictably available. The customer receives convenient contact interfaces for ticket reporting and can easily monitor them against the agreed SLA. Our maintenance centres are located in European time zones, which gives all the benefits of easy logistics and seamless communication.
Our services:
• Helpdesk service
• Emergency fixes
• Corrective adjustments
• Support models 24h/7d or 8h/5d
Examples: 24H support & maintenance services of a global telecom IN switching node for a leading telecom vendor
24H support & maintenance of an telecom application and required components in production environment for a major mobile operator.
4. Software Product Hosting
The Hosting Service is designed for companies wishing to focus on their business model and leave the production and maintenance infrastructure to other professionals. We offer a wide range of maintenance services: from minor enhancements to the complete development lifecycle of an application. Our skilled teams work on improving, optimizing and extending the customer’s applications, so that they continue to meet the changing and growing market demands. As Ericpol can take advantage of significant economies of scale, we can deliver services very cost-effectively. The SLA (Service Level Assurance) can be adapted to individual needs and provide the necessary level of redundancy and availability, as well as security and confidentiality.
Our services:
• Technical product management
• Product enhancements
• Support and maintenance
• High security standards
• Productivity improvement
Example: GSM RAN subsystem hosting for a leading telecom vendor.
5. Project Management
Our services offer you the opportunity to obtain a complete end-product, with all the project effort managed by our organization.
Our project managers stay in close contact with the customers to ensure perfect matching of the agreed requirements and the final product. We offer full responsibility throughout the project life-cycle, from Initiating through Planning and Executing, Monitoring and Controlling to Closing. Then our Maintenance Teams take over (see Support and Maintenance of Software Products).
The fact that we manage IT/Telecom Projects for different organizations world-wide gives us a unique ability to draw upon the best practices from each methodology we have encountered and then adapt and implement them in the projects we manage.
The areas of our expertise include but are not limited to:
• PROPS
• PMBoK
• PRINCE2
• Agile & Scrum
With a proven track record of delivering top-quality products on time, within budget and within the agreed scope, we can propose customized approaches that can satisfy even the most demanding customers.
We specialize in multi-site international projects that can best harness specific technical skills spread across various geographical locations without the need for co-location, thus allowing the same product/solution to be achieved at lower cost.
Examples: Numbering plan change for major south American telecom operator
Y2K – Millennium Upgrade Project on proprietary telecom platform
Introduction of new software architecture in Unified Database nodes.
6. Information Logistics
The Information Logistics Service addresses the needs of any modern high-tech company offering tangible products. We offer end-to-end information logistics solutions, custom-tailored for individual customer needs. Our customers include global leaders in the telecom, software and IT industries.
We have a wealth of experience in providing on-site, in-house, turn-key information logistics services. We deliver the correct information product for the intended recipient, at the right time and location, in the required format, and with premium quality.
Our documentation management specialists may step in during any stage of the product lifecycle to seamlessly transfer the documentation responsibilities, without affecting end-customer deliveries or the quality of the product.
We may develop documentation at our near-shore development office, work remotely via a secure and redundant IT connection, be present at a customer site, or integrate perfectly into multicultural, multi-site projects. Constant improvement, skilfulness, operational excellence and end-customer orientation are all core-value aspects of our work. Our services cover the entire product life-cycle, from design to delivery. Depending on the individual needs, they may include any of the following:
• Requirement definition
• Information collection
• Technical documentation production
• Customer Product Information (CPI) production
• Documentation verification and validation
• Illustration preparation
• Release handling
• 1st/2nd line customer support
• Test support
• On-site/off-site/remote way of working
• Customer documentation writing workshops
7. Configuration Management
Our company has specialists in the field of Configuration Management, who assure that customers have the best management structure and product configuration. We have experience in the fields of configuration identification, configuration control, configuration status accounting and configuration audits. We are able to prepare and implement change management systems (change management). We have knowledge of Software Configuration Management (SCM) including software development tools, version control, team work and build (SVN, ClearCase, others). We have experience in managing products from concept to implementation in accordance to accepted Product Life Cycle Management (PLCM) principles.
Our services:
• CM processing
• SCM support
• Release handling
• Customer Product Information (CPI) production
• Build support
Examples: Establishment and management of project environment including CM plan, product and project database for a leading telecom vendor,
Build support for emergency corrections packages.
We develop and deliver high-quality, reliable and flexible applications that are easy to maintain and enhance. Our services encompass the entire lifecycle of an application. Combining the finest processes for solving complex problems with domain knowledge, management tools and global delivery capabilities, we help organizations achieve their business goals. We specialize in high availability applications (also embedded software), combining our in-depth knowledge of telecommunications standards with the latest software technologies and trends.
Our development services include:
• Requirement definition and preparation of feasibility studies
• Architecture and system design
• User interface design
• Source code production
• Test design
• Function, system and integration testing
• System deployment and acceptance
• Integration with other client systems
• User training
Examples: Development of subsystems for the WCDMA Radio Access Network product family of global telecom vendor
Enterprise Communication IN Applications
2. Software Testing and Verification
We offer comprehensive software-testing solutions designed for different technologies. Our services include Test Automation, SQA (Software Quality Assurance), Outsourcing of Test Activities and Test Process Consulting. Success in the software industry greatly depends on how well the underlying IT systems function and how they comply with regulatory requirements, quality objectives, and project constraints. The contribution we make in the verification process is a key success factor. We adopt best practices and standards. Our well-trained engineers apply proven system testing and quality assurance methodologies and techniques, and with their talent for getting the job done right from the start, systems go into production faster and with fewer problems. We have successfully managed to apply the very demanding telecom quality standards in the IT world.
Our services:
• Test management
• Test automation and development of test automation tools
• Black box and white box testing
• Functional and parametric testing
• Regression testing
• Feature and product testing
• Performance testing
• System testing
• Compatibility testing
• Customer acceptance testing
• Stability testing
Examples: Acceptance Test Design for a telecom operator in Holland
Integration and verification test design and RAN execution for a leading telecom vendor OSA/Parlay application development for a service platform provider
3. Support and Maintenance of Software Products
The Ericpol Support and Maintenance service gives the customer the assurance that service will be highly and predictably available. The customer receives convenient contact interfaces for ticket reporting and can easily monitor them against the agreed SLA. Our maintenance centres are located in European time zones, which gives all the benefits of easy logistics and seamless communication.
Our services:
• Helpdesk service
• Emergency fixes
• Corrective adjustments
• Support models 24h/7d or 8h/5d
Examples: 24H support & maintenance services of a global telecom IN switching node for a leading telecom vendor
24H support & maintenance of an telecom application and required components in production environment for a major mobile operator.
4. Software Product Hosting
The Hosting Service is designed for companies wishing to focus on their business model and leave the production and maintenance infrastructure to other professionals. We offer a wide range of maintenance services: from minor enhancements to the complete development lifecycle of an application. Our skilled teams work on improving, optimizing and extending the customer’s applications, so that they continue to meet the changing and growing market demands. As Ericpol can take advantage of significant economies of scale, we can deliver services very cost-effectively. The SLA (Service Level Assurance) can be adapted to individual needs and provide the necessary level of redundancy and availability, as well as security and confidentiality.
Our services:
• Technical product management
• Product enhancements
• Support and maintenance
• High security standards
• Productivity improvement
Example: GSM RAN subsystem hosting for a leading telecom vendor.
5. Project Management
Our services offer you the opportunity to obtain a complete end-product, with all the project effort managed by our organization.
Our project managers stay in close contact with the customers to ensure perfect matching of the agreed requirements and the final product. We offer full responsibility throughout the project life-cycle, from Initiating through Planning and Executing, Monitoring and Controlling to Closing. Then our Maintenance Teams take over (see Support and Maintenance of Software Products).
The fact that we manage IT/Telecom Projects for different organizations world-wide gives us a unique ability to draw upon the best practices from each methodology we have encountered and then adapt and implement them in the projects we manage.
The areas of our expertise include but are not limited to:
• PROPS
• PMBoK
• PRINCE2
• Agile & Scrum
With a proven track record of delivering top-quality products on time, within budget and within the agreed scope, we can propose customized approaches that can satisfy even the most demanding customers.
We specialize in multi-site international projects that can best harness specific technical skills spread across various geographical locations without the need for co-location, thus allowing the same product/solution to be achieved at lower cost.
Examples: Numbering plan change for major south American telecom operator
Y2K – Millennium Upgrade Project on proprietary telecom platform
Introduction of new software architecture in Unified Database nodes.
6. Information Logistics
The Information Logistics Service addresses the needs of any modern high-tech company offering tangible products. We offer end-to-end information logistics solutions, custom-tailored for individual customer needs. Our customers include global leaders in the telecom, software and IT industries.
We have a wealth of experience in providing on-site, in-house, turn-key information logistics services. We deliver the correct information product for the intended recipient, at the right time and location, in the required format, and with premium quality.
Our documentation management specialists may step in during any stage of the product lifecycle to seamlessly transfer the documentation responsibilities, without affecting end-customer deliveries or the quality of the product.
We may develop documentation at our near-shore development office, work remotely via a secure and redundant IT connection, be present at a customer site, or integrate perfectly into multicultural, multi-site projects. Constant improvement, skilfulness, operational excellence and end-customer orientation are all core-value aspects of our work. Our services cover the entire product life-cycle, from design to delivery. Depending on the individual needs, they may include any of the following:
• Requirement definition
• Information collection
• Technical documentation production
• Customer Product Information (CPI) production
• Documentation verification and validation
• Illustration preparation
• Release handling
• 1st/2nd line customer support
• Test support
• On-site/off-site/remote way of working
• Customer documentation writing workshops
7. Configuration Management
Our company has specialists in the field of Configuration Management, who assure that customers have the best management structure and product configuration. We have experience in the fields of configuration identification, configuration control, configuration status accounting and configuration audits. We are able to prepare and implement change management systems (change management). We have knowledge of Software Configuration Management (SCM) including software development tools, version control, team work and build (SVN, ClearCase, others). We have experience in managing products from concept to implementation in accordance to accepted Product Life Cycle Management (PLCM) principles.
Our services:
• CM processing
• SCM support
• Release handling
• Customer Product Information (CPI) production
• Build support
Examples: Establishment and management of project environment including CM plan, product and project database for a leading telecom vendor,
Build support for emergency corrections packages.
Technologies
Programming languages
• Java (J2SE, J2ME), C++, C#, C, .NET, Perl, Python, Smile, proprietary: PLEX C, ASA
Telecom technologies:
• radio access and core networks being on the 3GPP evolutionary path towards LTE/SAE and EPS:
fixed PSTN networks, IMS, mobile: 2G, EDGE, 3G
• service layer: legacy CS IN, IMS, NGN (CS and PS convergence)
• programming models: JCA/JEE, SIP servlet, JAIN SLEE (RA and SBB), Web Services, Parlay/Parlay-X, proprietary: PLEX C, ASA, SIBs
• platform & middleware: HTTP AS, JEE/and SIP AS, JSLEE AS, proprietary: AXE, CPP, TSP, Blade
• interfaces and protocols: SS7, ISDN, TUP/DUP, CAMEL, ISUP, TCAP, MAP, INAP, CAP, BICC, SIGTRAN, SIP-T, TCP/IP, SIP, UDP, RTP, RTSP, vXML, CCXML
IT and web technologies
• JEE (EJB, JSF, JMS, JPA, JSP, Servlets), Web Services, Spring, Hibernate, Struts, PHP, JavaScript, HTML, XML, web 2.0 enriched: Ajax, RSS, openLDAP
Databases & Backend
LDAP, RDBMS (MySQL, SQL Server, PostgreSQL, Sybase, Oracle), X.25, Radius/Diameter, JDBC
Software Development Environment
• Eclipse, Netbeans, C++ Builder, JBuilder, Jdeveloper, Ant, Oracle Designer, Enterprise Architect/UML, proprietary SCE: SMAS, APSTools, AIDE, RoseRT
• software versioning and build: SVN, CVS, Maven, proprietary: ClearCase, IBM Rational
• ticket registering: Mantis, Bugzilla, proprietary MHWeb, SMS/Primus, ClearQuest
Software Test technologies:
DCT, TTCN, MGTS, TitanSIM, Lite, IGEN, Spectra, SIPp, SEA, TSS, 2Gsim/3Gsim
• Java (J2SE, J2ME), C++, C#, C, .NET, Perl, Python, Smile, proprietary: PLEX C, ASA
Telecom technologies:
• radio access and core networks being on the 3GPP evolutionary path towards LTE/SAE and EPS:
fixed PSTN networks, IMS, mobile: 2G, EDGE, 3G
• service layer: legacy CS IN, IMS, NGN (CS and PS convergence)
• programming models: JCA/JEE, SIP servlet, JAIN SLEE (RA and SBB), Web Services, Parlay/Parlay-X, proprietary: PLEX C, ASA, SIBs
• platform & middleware: HTTP AS, JEE/and SIP AS, JSLEE AS, proprietary: AXE, CPP, TSP, Blade
• interfaces and protocols: SS7, ISDN, TUP/DUP, CAMEL, ISUP, TCAP, MAP, INAP, CAP, BICC, SIGTRAN, SIP-T, TCP/IP, SIP, UDP, RTP, RTSP, vXML, CCXML
IT and web technologies
• JEE (EJB, JSF, JMS, JPA, JSP, Servlets), Web Services, Spring, Hibernate, Struts, PHP, JavaScript, HTML, XML, web 2.0 enriched: Ajax, RSS, openLDAP
Databases & Backend
LDAP, RDBMS (MySQL, SQL Server, PostgreSQL, Sybase, Oracle), X.25, Radius/Diameter, JDBC
Software Development Environment
• Eclipse, Netbeans, C++ Builder, JBuilder, Jdeveloper, Ant, Oracle Designer, Enterprise Architect/UML, proprietary SCE: SMAS, APSTools, AIDE, RoseRT
• software versioning and build: SVN, CVS, Maven, proprietary: ClearCase, IBM Rational
• ticket registering: Mantis, Bugzilla, proprietary MHWeb, SMS/Primus, ClearQuest
Software Test technologies:
DCT, TTCN, MGTS, TitanSIM, Lite, IGEN, Spectra, SIPp, SEA, TSS, 2Gsim/3Gsim
Methodologies
Our own
EUP (our own version of UP)
General
RUP, PROPS, MEDAX, MIND, PRINCE2, PMBOK, Agile: eXtreme programming, SCRUM.
Customer methodologies
On request we use the customer’s versions of standard processes.
EUP (our own version of UP)
General
RUP, PROPS, MEDAX, MIND, PRINCE2, PMBOK, Agile: eXtreme programming, SCRUM.
Customer methodologies
On request we use the customer’s versions of standard processes.
Profiles/People
Teams created of
• Software engineers
• Analysts
• Testers
• Trouble-shooters
• Technical writers
• Project managers
• Configuration managers
• Database specialists
• Quality experts
• Business consultants
• System and solution architects
• Managers
• Trainers
• Software engineers
• Analysts
• Testers
• Trouble-shooters
• Technical writers
• Project managers
• Configuration managers
• Database specialists
• Quality experts
• Business consultants
• System and solution architects
• Managers
• Trainers
